92win Privacy Policy

This Privacy Policy governs the collection, use, storage, and disclosure of personal data by 92win in connection with the operation of the 92win online gaming and sports betting platform, accessible at 92win.bio and through any associated mobile applications or digital interfaces.

For the purposes of applicable data protection law, 92win acts as the data controller in respect of the personal data of its registered players and website visitors. As data controller, 92win determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with this policy and with the requirements of our international gaming license.

This policy covers all data processing activities undertaken by 92win in connection with:

• Account registration and identity verification (KYC).
• Deposits, withdrawals, and transaction processing via J azzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other supported payment methods.
• Sports betting on cricket, PSL, football, UFC, and other available markets.
• Casino gaming, including slots, live dealer tables, crash games, and fishing games.
• Promotional and bonus communications.
• Customer support interactions via live chat, email, or any other channel.
• Website analytics and platform performance monitoring.

92win collects personal data in three primary ways: information you provide directly, information generated by your use of the platform, and information received from authorised third parties. The following table summarises the categories of data we collect and the context in which each is collected:

92win uses the personal data it collects for the following purposes. In each case, the purpose is tied to a lawful basis as described in Section 4 of this policy:

• Account Management: To create, maintain, and administer your 92win account, including processing registration, verifying your identity, and managing your account settings and preferences.
• Service Delivery: To enable you to place bets, play casino games, participate in promotions, and access all features of the 92win platform.
• Payment Processing: To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other supported payment methods, and to maintain accurate financial records.
• Legal Compliance: To fulfil our obligations under our international gaming license, including anti-money laundering (AML) checks, Know Your Customer (KYC) verification, and mandatory reporting requirements.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, account abuse, bonus misuse, and unauthorised access to the platform.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behaviour and to enforce self-exclusion, deposit limits, and other responsible gaming tools that you have activated on your account.
• Customer Support: To respond to your enquiries, resolve complaints, and provide assistance with account issues through our live chat and email support channels.
• Marketing Communications: Where you have given your consent, to send you promotional offers, bonus notifications, and updates about new games and features at 92win. You may withdraw your marketing consent at any time through your account settings.
• Platform Improvement: To analyse usage patterns, diagnose technical issues, and improve the performance, security, and user experience of the 92win platform.

92win processes your personal data on the following legal bases, depending on the purpose of processing:

• Contractual Necessity: Processing that is necessary to perform our contract with you — that is, to provide the 92win gaming and betting services you have registered to use. This includes account administration, bet processing, and payment transactions.
• Legal Obligation: Processing required to comply with our legal and regulatory obligations under our international gaming license, including KYC identity verification, AML transaction monitoring, and mandatory data retention requirements.
• Legitimate Interests: Processing necessary for purposes that are in the legitimate interests of 92win or our players, provided those interests are not overridden by your data protection rights. This includes fraud detection, platform security, and service improvement activities.
• Consent: Where we rely on your consent as the basis for processing — most notably for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

92win does not sell your personal data to any third party. We share data only where it is necessary to deliver our services, meet our legal obligations, or protect the security of the platform. The categories of third parties with whom we may share your data are as follows:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other financial institutions involved in processing your deposits and withdrawals. These parties receive only the data necessary to complete the specific transaction.
• Identity Verification Providers: Third-party KYC service providers who assist us in verifying the identity and age of players as required under our gaming license. These providers are bound by strict data processing agreements.
• Game Studios & Software Providers: Licensed third-party game developers whose titles are available on the 92win platform. These providers may receive session data necessary to operate their games and ensure fair play.
• Fraud Prevention Services: Specialist providers who assist 92win in identifying and preventing fraudulent activity, bonus abuse, and money laundering.
• Regulatory & Legal Authorities: Where required by law, court order, or the terms of our gaming license, 92win may be required to disclose player data to relevant regulatory bodies, law enforcement agencies, or financial intelligence units.
• IT & Hosting Providers: Cloud infrastructure and hosting service providers who store and process data on 92win's behalf under contractual data processing agreements that require them to maintain appropriate security standards.

92win uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. A cookie is a small text file placed on your device when you visit a website. The following categories of cookies are used on the 92win platform:

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary or security cookies will affect the functionality and security of your 92win account.

92win retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by our legal and regulatory obligations. The following retention principles apply:

• Active Accounts: Personal data associated with an active 92win account is retained for the full duration of your registration and for a minimum period following account closure as required by our gaming license and applicable financial regulations.
• KYC & Financial Records: Identity verification documents and transaction records are typically retained for a minimum of five years following the end of the business relationship, in accordance with standard anti-money laundering regulatory requirements.
• Self-Excluded Players: Where a player has requested self-exclusion, certain account data — including the exclusion record itself — is retained for the duration of the self-exclusion period and for a reasonable period thereafter to prevent re-registration in violation of the exclusion.
• Marketing Data: Data processed on the basis of your consent for marketing purposes is retained until you withdraw that consent, after which it will be removed from our active marketing systems within a reasonable timeframe.
• Support Records: Customer support correspondence is retained for a period sufficient to resolve any follow-up disputes or complaints, typically up to three years from the date of the interaction.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

92win takes the security of your personal data seriously and maintains a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 92win's servers.
• Secure password hashing using industry-standard cryptographic algorithms. Passwords are never stored in plain text.
• Two-factor authentication (2FA) available for all player accounts to provide an additional layer of login security.
• Access controls that restrict internal access to personal data on a strict need-to-know basis, with staff access logged and audited.
• Regular security assessments and penetration testing of the 92win platform and infrastructure.
• Data stored on servers located in secure, access-controlled data centres with physical and environmental safeguards.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, 92win will notify affected players and relevant regulatory authorities in accordance with applicable data protection requirements and without undue delay.

As a 92win player, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact our support team using the details in Section 12. We will respond to all verified requests within 30 days:

92win employs mandatory age verification procedures as part of our KYC process to prevent underage access to our platform. If you are a parent or guardian and believe that a person under 21 in your care has registered with or accessed 92win, please contact our support team immediately. We will investigate and act on all such reports promptly and in strict confidence.

We also encourage parents and guardians to make use of parental control software and internet filtering tools to help prevent minors from accessing gambling websites. Details of available tools can be found through internet safety organisations relevant to your region.

92win reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The version date at the top of this page indicates when the policy was last revised.

Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — registered players will be notified via the email address on their account or through a prominent notice on the 92win platform, prior to the changes taking effect.

Your continued use of the 92win platform after notification of any policy changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with any change to this policy, you have the right to close your account and withdraw any remaining balance before the changes come into force.

If you have any questions, concerns, or requests relating to this Privacy Policy or to 92win's handling of your personal data, please contact our Data Support team using the details below. All privacy-related enquiries are treated with strict confidentiality and will receive a substantive response within 30 days of receipt:

For formal complaints regarding 92win's data practices that have not been resolved to your satisfaction through our internal support process, you may have the right to lodge a complaint with the relevant data protection or gaming regulatory authority in your jurisdiction.

This Privacy Policy was last reviewed and updated in January 2026. The most current version of this document supersedes all previously published versions.